Scaling your business globally is no longer a distant dream but a strategic imperative in the globalized economy of today. While businesses vie to tap global talent pools, Employer of Record (EOR) platforms such as Multiplier and Oyster Reviews have emerged as mission-critical allies in frictionless hiring, payroll, and compliance. 

So, how do you actually compare? Let’s dive deep into real user reviews, ratings, and facts to reveal how Multiplier compares to Oyster and why more companies are switching.

The Ratings Race: Numbers Don’t Lie

In terms of customer satisfaction, Multiplier and Oyster Reviews have both established reputations, but the figures speak the tale of a clear winner:

• Multiplier has a 4.7/5 G2 rating based on 1,286 reviews, a 4.9/5 Trustpilot rating based on 1,674 reviews, and a 4.6/5 Capterra rating.
• Oyster Reviews, while very well-known, lags with a G2 rating of 4.4/5 based on 714 reviews, a Trustpilot rating of 4.6/5 based on 199 reviews, and a Capterra rating of 4.5/5 based on 68 reviews.
• These high numbers and steady ratings translate to Multiplier not only drawing more individuals but also serving them at a higher percentage.

User Experience: Easy, Quick, and Helpful

Multiplier: Commended for Seamless Onboarding and Continuing Support

Customers consistently comment on how easy it is to use Multiplier, especially in payroll and onboarding. One of the G2 reviewers gushes, “The onboarding process is streamlined and seamless, enabling quicker onboarding of new hires from other regions.” Another customer says, “The dashboard of Multiplier is extremely easy to use and has all the important information you might need. Their customer support chatbot is also extremely useful, and their experts are always so quick to respond and willing to assist.

Multiplier’s customer service is exceptional, with reviewers appreciating the friendly and responsive service. Rhozana Marie V., who is a salesperson, writes, “I’ve never had such a caring and responsive support system as theirs. It amazes me how Multiplier surpasses any onsite or even remote HR and payroll teams my previous employers ever had.”.

Oyster: Frustrations with Support and Onboarding Issues

Although Oyster Reviews allows simple international hiring, people often report slow response to support and onboarding issues. One user says, “Customer service is bad. You don’t have a dedicated rep, so you’ll get a different person each time. Even simple questions take an eternity to get an answer, and you’ll usually be bounced back and forth between departments/reps multiple times.”.

Another user expresses regret over the onboarding process: “Though Oyster eases the process of foreign hiring, the process of onboarding itself is slightly cumbersome, particularly in terms of country-specific documents.”.

Performance and Platform Features: Where Multiplier Excels Multiplier boasts strong automation, real-time monitoring of compliance, and more than 100 currencies supported. 

Business owners prefer features such as:

• Contract management in less than 5 minutes
• Multi-currency payroll
• Compliant onboarding and benefits administration for 150+ countries

These characteristics reduce manual effort and errors significantly, rendering global recruitment less daunting. While some users experience intermittent invoicing or tracking bugs, the consensus is that Multiplier’s strengths far exceed its weaknesses.

Oyster Reviews gets praise for wide country coverage (180+ countries) but criticized for its no-frills dashboard, poor customization, and fixed employment contracts. Customers also complain that support staff are not necessarily knowledgeable about the laws of different jurisdictions, and this can prove a huge draw-back for rule-driven businesses.

Pricing Transparency: No Hidden Surprises

One of the most frequent grievances against Oyster is its unclear pricing. Consumers complained of surprise charges and billing mistakes, leading to surprise bills. “For the past half year, we have had recurring billing issues, including always paying more than we anticipated, and another one is that they make billing mistakes and then they charge us to fix the error,” an upset reviewer writes.

By contrast, Multiplier is praised for its open, flat-fee pricing. For $400 a month per employee on EOR services (vs. Oyster’s $599), Multiplier is a budget-friendly option with no hidden costs. Country-specific fees are itemized clearly, so firms know precisely what they’re paying for.

Customer Success Stories: Real Impact, Real Results

Multiplier’s positive effect isn’t theoretical evidenced in actual business results. Suboganga V., Data Entry Operator, attests: “I just utilized Multiplier, and I am very happy with their EOR services. Although I experienced a delayed payment, Joel at Multiplier was always in contact, updating me and reassuring me. His intervention and follow-up made the matter get resolved quickly, and I appreciate his commitment immensely.”.

Rhiana G., CEO/Co-Founder, continues, “It’s an affordable, end-to-end solution for early-stage startups. Also, the response time of our account manager and level of service are both excellent. The platform is easy for someone who’s never had an EOR before.”.

The Verdict: Why Multiplier Wins the EOR Battle

• More user satisfaction: Better marks on all of the major review sites.
• Improved customer service: Prompt, responsive, and dedicated service teams.
• Streamlined onboarding: Efficient processes that avoid delays and improve staff morale.
• Transparent pricing: No surprises, with open, competitive pricing.
• Strong global compliance: 150+ countries supported, with real-time compliance functionality. 

Though Oyster continues to be a top contender, particularly for firms looking for maximum country coverage, Multiplier’s simplicity, timely support, and straightforward pricing set the pace for firms that want to go global without the usual headache. In the high-speed global hiring era, Multiplier is not just keeping up; it’s paving the way. Ready to tap into your next level of global workforce? 

The testimonials speak for themselves: Multiplier is the EOR partner you can rely on.